Terms & Conditions

These Terms & Conditions apply to freelance business support services provided by Carla Nobile (“I”, “me” or “the Service Provider”) to the individual or business purchasing the services (“the Client”).

By accepting a quotation or proposal, instructing me to begin work, paying an invoice or otherwise engaging my services, you agree to these Terms.

1. Services

Services may include administrative, operational, marketing and digital business support.

The specific scope, hours, rates, deadlines and deliverables will be agreed separately in writing by email, quotation, proposal or invoice.

Any work outside the agreed scope may be charged separately.

2. Working Relationship

I provide services as an independent self-employed contractor. Nothing in these Terms creates an employment, partnership or agency relationship.

Unless expressly authorised in writing, I cannot enter into contracts, incur significant expenditure or make legally binding commitments on behalf of a Client.

3. Fees & Payment

Fees may be charged hourly, as a fixed project fee, monthly retainer, block of hours or another agreed arrangement.

My standard hourly rate will apply unless an alternative rate has been agreed in writing.

Invoices are payable within 7 days unless otherwise agreed.

Approved expenses or third-party costs incurred on your behalf may be added to your invoice.

I may review my rates from time to time and will provide reasonable notice of changes affecting ongoing services.

4. Late Payment

Invoices must be paid by the stated due date.

For business Clients, I reserve the right to charge applicable interest and recovery costs on overdue payments where permitted by law.

Work may be paused while payments remain outstanding, which may affect agreed deadlines.

5. Retainers & Pre-Purchased Hours

Where a retainer or block of hours is agreed, the fee, hours and scope will be confirmed separately.

Unless otherwise agreed, unused hours do not automatically carry forward and additional work may be charged separately.

A retainer does not provide unlimited or guaranteed availability unless expressly agreed in writing.

6. Client Responsibilities

Clients must provide the information, access, files, instructions and approvals reasonably required to complete the agreed work.

You are responsible for ensuring information and materials supplied are accurate, lawful and suitable for use.

Delays caused by missing information, approvals or access may result in deadlines being extended.

The Client remains responsible for final business decisions and approval of important work before publication or use.

7. Account Access & Security

Where access to websites, email accounts, CRMs, social media platforms or other systems is required, I will take reasonable steps to protect login information and use access only for the agreed services.

Where possible, individual user access should be provided instead of shared master passwords.

Clients remain responsible for appropriate account security, permissions, backups and multi-factor authentication.

8. Confidentiality

Non-public business, financial, operational and personal information received through my work will be kept confidential and used only where necessary to provide the agreed services.

Information may be disclosed where authorised by the Client, reasonably required to provide the service or required by law.

These confidentiality obligations continue after our working relationship ends.

9. Data Protection

Both parties must comply with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018, as amended.

Where I process personal information solely on behalf of a Client, the Client will normally act as data controller and I will act as data processor.

Additional data protection arrangements may be agreed where a project involves significant or sensitive personal data.

10. Third-Party Services

My work may involve third-party software and platforms, including CRM systems, website providers, social media platforms, email services and automation tools.

I am not responsible for outages, security issues, pricing changes or other failures of third-party providers outside my reasonable control.

Clients are responsible for any required subscriptions or licences unless otherwise agreed.

11. Intellectual Property

Materials supplied by the Client remain the property of the Client or their respective owners.

Once all related invoices have been paid in full, the Client may use bespoke final work created specifically for them as part of the agreed service.

I retain ownership of my existing templates, systems, processes, methods, know-how and reusable resources.

Clients are responsible for ensuring materials supplied to me can lawfully be used.

12. Results & Professional Advice

Services will be provided with reasonable care and skill.

Unless specifically agreed otherwise, my services do not constitute legal, financial, tax, accounting, medical or other regulated professional advice.

I cannot guarantee specific commercial results, revenue, enquiries, website rankings, social media growth or other business outcomes.

13. Deadlines & Availability

I will make reasonable efforts to meet agreed deadlines, provided required information, feedback and approvals are received on time.

Unless expressly agreed, services do not include continuous monitoring, emergency support or guaranteed availability.

14. Cancellation & Termination

Either party may end an ongoing arrangement by giving 14 days' written notice, unless another notice period has been agreed.

Where project work is cancelled, the Client remains responsible for work completed, time already committed, approved expenses and non-refundable third-party costs.

Services may be suspended or terminated immediately in cases including serious breach of these Terms, repeated non-payment, unlawful requests or abusive behaviour.

15. Liability

I will not be responsible for losses caused by circumstances outside my reasonable control, including third-party failures, Client errors, inaccurate instructions or Client-caused delays.

To the fullest extent permitted by law, I will not be liable for indirect or consequential losses, loss of profit, revenue, opportunity or anticipated savings.

Where liability cannot lawfully be excluded, my total liability will be limited to the fees paid for the relevant services during the three months preceding the event giving rise to the claim, or the total project fee for a one-off project.

Nothing in these Terms excludes liability where doing so would be unlawful.

16. Events Outside Our Control

Neither party will be responsible for failure or delay caused by events genuinely outside their reasonable control, including serious illness, major technology failures, natural disasters or government restrictions.

17. Written Agreements

Instructions, approvals and changes agreed by email or other written communication may form part of our agreement.

Where a specific proposal, quotation or written agreement conflicts with these Terms, the specific agreement will take priority for that service.

18. Changes to These Terms

These Terms may be updated from time to time.

Material changes affecting existing ongoing Clients will be communicated and will not retrospectively change work or fees already agreed unless both parties agree.

19. Governing Law

These Terms are governed by the laws of Scotland.

Any dispute arising from them will be subject to the jurisdiction of the Scottish courts, subject to any rights which cannot legally be excluded.

Contact

Carla Nobile
Email: carla@carlanobile.com
Website: carlanobile.com

By engaging my services, accepting a quotation or proposal, instructing me to begin work or paying an invoice, you confirm that you have read and agree to these Terms & Conditions.